The discussion around artificial intelligence often sounds impressive.<\/p>\n
Vendors talk about agents, copilots, assistants, automation, machine learning and autonomous processes.<\/p>\n
The problem for many business leaders is that these terms can become difficult to translate into practical business value.<\/p>\n
When organisations invest in SAP, Oracle Fusion or Microsoft Dynamics 365 Business Central, what are they actually getting?<\/p>\n
More importantly, what are users saying about the results?<\/p>\n
SAP has positioned Joule as the centrepiece of its AI strategy.<\/p>\n
Unlike traditional ERP reporting tools, Joule is designed to interact with users conversationally, helping them find information, execute processes and identify opportunities across SAP applications.<\/p>\n
The vision is ambitious.<\/p>\n
A finance manager should be able to ask questions rather than build reports.<\/p>\n
A procurement professional should be able to identify supplier issues faster.<\/p>\n
A supply chain leader should be able to understand disruptions before they become problems.<\/p>\n
SAP customer examples provide evidence that these benefits can be substantial.<\/p>\n
SAP has reported that De Agostini removed approximately 500 hours per month in operational efficiencies through AI-assisted processes.<\/p>\n
They also reported that Team Liquid eliminated approximately 10,000 hours of manual effort through AI-enabled business processes.<\/p>\n
The attraction is obvious.<\/p>\n
If employees spend less time searching, reporting and processing, they can spend more time making decisions.<\/p>\n
Oracle’s approach focuses heavily on embedding AI within specific business processes.<\/p>\n
Oracle Chairman Larry Ellison has described generative AI as:<\/p>\n
“The most important new technology of our lifetime.”<\/p>\n
Rather than positioning AI as a separate capability, Oracle places intelligence directly into finance and operational workflows.<\/p>\n
Examples include:<\/p>\n
The objective is to reduce repetitive work.<\/p>\n
Invoice coding can be automated.<\/p>\n
Expense submissions can be completed faster.<\/p>\n
Financial reconciliation can become more efficient.<\/p>\n
Reporting can become more proactive.<\/p>\n
Customers frequently identify speed and consistency as major benefits.<\/p>\n
Microsoft’s strategy differs slightly.<\/p>\n
Business Central is widely used by organisations that may not have large internal IT teams.<\/p>\n
Microsoft has therefore focused heavily on usability.<\/p>\n
Copilot provides support for:<\/p>\n
The emphasis is on helping ordinary users complete work more quickly.<\/p>\n
Rather than requiring specialist knowledge, the system attempts to guide users through processes using natural language and intelligent recommendations.<\/p>\n
Across all three platforms, customers tend to appreciate the same things.<\/p>\n
They value:<\/p>\n
Interestingly, customers rarely describe the most sophisticated AI capabilities as the most valuable.<\/p>\n
Instead, the greatest benefits often come from small improvements repeated thousands of times across the organisation.<\/p>\n
The challenge is not whether the technology works.<\/p>\n
The challenge is whether organisations are prepared to create the environment required for it to succeed.<\/p>\n","protected":false},"excerpt":{"rendered":"
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